Refund and Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unused and unworn where applicable, with original tags when applicable, and in its original packaging when reasonably possible. You may also be asked to provide your receipt or other proof of purchase.

To start a return, please contact us at support@dealua.com with your order information and the reason for the return.

If your return is approved, we will provide instructions on how and where to send the item. Please do not send an item back before receiving return instructions from us.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong item, please contact us at support@dealua.com as soon as reasonably possible.

Please provide your order information and, when helpful, photos of the item and its packaging so that we can review the issue and determine the appropriate solution.

If the issue is confirmed to be our error or the item is defective or damaged upon arrival, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Return Shipping

For returns resulting from an incorrect, damaged, or defective item, we will provide appropriate return shipping instructions and, where applicable, a return shipping label.

For returns due to a change of mind or other reasons not caused by an error on our part, the customer may be responsible for the applicable return shipping costs.

Non-Returnable Items

Certain items may not be eligible for return, including personalized or customized products and items that have been used, damaged, or altered after delivery.

Items explicitly marked “Final Sale” on the product page before purchase are not eligible for return unless they arrive damaged, defective, or incorrect.

Any applicable return restrictions will be clearly stated on the relevant product page or communicated before purchase.

If you are unsure whether an item is eligible for return, please contact us at support@dealua.com before sending the item back.

Sale Items

Sale or discounted items may be eligible for return under the same return conditions unless a different return restriction is clearly stated on the relevant product page before purchase.

Exchanges

If you would like a different item or variation, please contact us at support@dealua.com.

If a direct exchange is not available, we may ask you to return the original item in accordance with this policy and place a new order for the replacement item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Approved refunds are generally processed within 5–7 business days after the returned item has been received and inspected. The time for the refund to appear in your account may vary depending on your bank or payment provider. The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment service provider.

If you have not received an approved refund after a reasonable processing period, please contact us at support@dealua.com.

Contact Us

If you have any questions about our return or refund policy, please contact us at:

support@dealua.com